Creating and accelerating a digital & IT support team for French healthcare insurer

Following an IT carve-out, a French healthcare insurance broker entered a pivotal phase of transformation. The organization needed to focus on strengthening its digital and infrastructure foundations to build sustainable technology capabilities while supporting ongoing business operations.

• We designed, set up, and scaled a digital delivery model to support ongoing development needs
• We advised on vendor management to improve cost efficiency and service quality
• We established a dedicated software development team within our Capability Center to deliver modern websites, customer portals, and a core-integrated mobile application
• We supported the infrastructure reorganisation and initiated migration to Azure, leveraging an enhanced operating model combining cloud, Intune, and end-user expertise
• We built a customer support team of 4 operations specialists in our Capability Center, working as an extension of the France-based support organization under shared leadership

• High-performing team of 13 specialists across development, QA, cloud, and support
• Solid foundation for continuous modernization within a regulated insurance environment
• Improved user support efficiency through clearer ownership, structured processes, and increased capacity