Establishing a Subsidiary and Modern Technology Platform for a Dutch Claims Management Company

A European claims-management group needed to modernise its technology and operating model to support growth in the Dutch and Belgian markets. With teams operating across multiple countries, the organisation sought to simplify delivery, align end-to-end processes, and build a stronger platform for future expansion.

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• We started with a Technology  transformation project, rationalising the IT roadmap and then guiding and executing the migration of infrastructure to Azure Cloud
• We launched a new generation of software, transitioning from legacy AS400 technology to a more flexible C#/.NET/Web services-based architecture
• We assisted in establishing their subsidiary in Tunisia, starting with 80 engineers to support technology needs and software development
• We helped implement all HR, finance, and administrative processes, ensuring smooth operations and integration with the broader group
• We supported the scale-up of the subsidiary by establishing and growing the operations organisation to 170 people, making it larger than the technology team

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• Stronger delivery engine through the creation of the Tunisian subsidiary with 250 Tech & Ops experts, becoming the largest nearshore set-up we have executed
• Modern cloud platform and refreshed application stack, enabling greater automation and easier evolution
• Clearer ownership and more consistent ways of working, strengthening service quality and SLA performance

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